Office Password Eraser Technical FAQ:
Answers to Frequently Asked Questions:
1: Q: What can Office Password Eraser do for me?
A: Office Password Eraser is currently the fastest MS Office document or worksheet password removal. It can help remove lost or forgotten password from Microsoft Word doc file and Microsoft Excel xls file. It can remove the password within a few seconds.
2. Q: What versions of Office does it support?
A: Because of encryption tech is different in each Microsoft Office document. Now Office Password Eraser only supports Microsoft Word 97 - 2003 and Microsoft Excel 97 - 2003.
3. Q: What is the system requirements of Office Password Eraser?
A: Office Password Eraser can run on Windows 11/10/8.1/8/7/Vista/XP, server 2022/2019/2016/2012, 2008/2003/2000 (32-bit or 64-bit), System requirements:
1 GHz processor (2.4 GHz is recommended);
128 MB of RAM (1 GB is recommended);
4 MB of free hard disk space.
4. Q: What types of Office files can I remove password by Office Password Eraser?
A: With help of Office Password Eraser, you can remove password from Word document (.doc) and Excel spreadsheets (.xls) created in Microsoft Office 97 - 2003 with default protection.
5. Q: What is decryption credit?
A: The decryption credits represent a number of documents (protected with "open" password) which you can decrypt. The decryption credits required for the (Word or Excel) document full decryption when it is protected with "open" password and one decryption credit can only decrypt one doc/xls file. If you have bought Office/Word/Excel Password Eraser and want to decrypt more documents, Decryption Credits are needed. After each document decryption your credits will be decreased by one.
You can purchase decryption credits only after purchasing license of the program. After you register the program using your registration information, you can purchase additional credits by clicking "Credits" button or "Help | Add decryption credits" on menu bar.
6. Q: Why the program decrypted my document partially? May I see all document content?
A: If you want to decrypt full document, you need to purchase the full version of Office Password Eraser.
7. Q: Can the program recover original password to open the document?
A: The current program version does not allow to recover original password to open the document (in principal), it can only remove it.
8. Q: Why the program shows that I have zero decryption credits?
A: Zero decryption credits mean that you have already decrypted documents and spent all your credits. To decrypt more documents you need to purchase additional credits by selecting "Credits" button or "Help | Add decryption credits" menu item.
9. Q: Does the program send the document to your server when I decrypt it?
A:The program does NOT send the document to our server. It sends only some service bytes from the document header (these bytes stored in the beginning of the document, but it is not content bytes). Our server does not keep any documents. Your privacy is absolutely guaranteed.
10. Q: Can I decrypt my document without Internet access?
A: Without Internet access the program cannot decrypt documents, protected with "open" password, since it uses our powerful server which requires Internet connection.
11. Q: Can your program remove protection from documents with long multilingual passwords?
A: The program can instantly unprotect documents, protected with "open" password of any length, complexity and language. The strength of the password has no effect on the speed of unprotection.
12. Q: What's the difference between the trial version and full version?
A: Free trial version of Office Password Eraser can only decrypt first 10 rows of the Microsoft Excel documents and 200 characters of the Microsoft Word documents, protected with "open" password. If you need to get full decryption, please purchase the full version.
We do not guarantee thorough technical support for users of the trial version. You can receive guaranteed priority technical support at any time after you purchased the full version of Office Password Eraser.